MATTRESS TRIAL PERIODS

Many people ask me about 30 to 90 day trial periods for their mattress purchases. Can they try it and return it later if they don’t like it? 

Adjustable Bed Mart does not have a trial period for our mattresses. Why not? 

Mattress factories do not take back mattresses for comfort reasons, only for defects. Just like when you buy a new car, when the mattresses is delivered to your house, it is considered “used”.  Anything returned to a retailer would have to be  sanitized to meet the legal standards for used mattress sales and it must be sold as “used” and not as “new”.  

Most mattress retailers cannot afford to throw away a returned mattress.  They also don’t have the facilities to sterilize a mattress properly so it can be resold as used. Chances are they are just going to put it back in stock and resell it as new.  When you buy a bed at one of these stores, you don’t know if you are getting a new mattress or one that someone returned.

Adjustable Bed Mart prefers to fit the customer to the correct bed in the first place. We stress how important it is to actually lie on a bed in our showroom for at least 15 minutes. Most people know what they like or don’t like in a bed and the proper questions from a salesperson will help assure that the customer gets the correct mattress in the first place. These questions include the following:

1. What type of mattress are you currently on?

2. Are you comfortable on it? 

3. If not, why? Is it too hard? Too soft? Sagging?

4. Is there a mattress you have slept well on (In a hotel, at a friends?)

5. What do you expect in the appearance of a mattress after 5 years?

We would rather not make a sale than sell a bed that is not right for the customer.  If a customer is adamant that they want a mattress that we think is not right for them, we are not afraid to let them know what we think and make sure that they are aware of our return policy.  If they still want the mattress, then we will sell it to them. Some people are set in their ways and there is nothing you can do to change it when they have made up their minds.

So, try out a lot of mattresses and spend some time on the ones you like. Don’t rush your purchase. You are going to have your new mattress for at least ten years and you want to be sure you get the one that is right for you.